Privacy Statement for Users

Quick Overview

Why we collect your information

Our main purpose in requesting your personal details is to provide you with a smooth and consistent experience when using our platform and when accessing the fiat-to-crypto conversion services ("Fiat Gateways") of your choice. By sharing your details with our trusted Fiat Gateway partners, you avoid the need to re-enter the same information multiple times.

Please note: Fiat Gateways are independently responsible for carrying out Know Your Customer (KYC) and Anti-Money Laundering (AML) checks in line with applicable laws. These processes are managed directly by the Fiat Gateways, not by GradientXchange, and we do not store or process KYC/AML data.

What information we collect

We gather both personal and non-personal information. Non-personal data may include transaction activity and how you use our services. Personal information includes your wallet address and email.

You also have rights granted under applicable law, including:

• Right to know what information we hold
• Right to request corrections or deletion of your data
• Right to object to processing in certain circumstances

We apply strict safeguards to protect all personal data against misuse or unauthorized access.

When we collect data

You may be asked to provide or update your details when registering or using our platform, whether through our website or mobile app.

Who is responsible

GradientXchange (Gradient Consulting Limited) acts as the data controller for personal data we collect in relation to your account and our services. Data handled by Fiat Gateways falls under their own privacy policies.

We may also share limited information with affiliated companies (e.g., for customer support) or carefully chosen subcontractors under strict contractual agreements.

How long we keep data

We retain information only as long as required to maintain your account, fulfill our services, comply with legal obligations, and resolve disputes.

1. About Us

GradientXchange is operated by Gradient Consulting Limited, a company registered in England and Wales (Company No. 16068223) with its office at 128-148 High Street, London.

We collect personal data via our platform and related services. The exact information collected depends on your relationship with us, the services you use, and your own choices when interacting with GradientXchange.

By signing up, registering, or using our services, you acknowledge and agree to this Privacy Statement and consent to our use of your data in line with the purposes outlined.

2. Information We Collect

2.1 Information You Provide

• Personal details: name, date/place of birth (if required), email, phone number, address, wallet address, preferences.
• Transactional details: history of transactions with Fiat Gateways, including asset type, order amount, price/value, and partial payment card identifiers (without storing sensitive card data).
• Usage data: technical details such as device information, browser type, IP address, and log activity.
• Communications: records of emails, chats, or customer support interactions. Calls may occasionally be recorded for training, compliance, or fraud detection.

2.2 Data Collected Automatically

This may include:

• Language and device settings
• IP address and location
• Log activity (pages visited, time of use, URLs, etc.)
• Browser information and usage history

2.3 Data From Other Sources

• Fiat Gateways: may share your basic contact details with us (but never full payment card data).
• Authorities: we may receive lawful requests from regulators, tax, or law enforcement agencies.
• Fraud prevention partners: we may consult third-party databases to comply with AML/KYC obligations.

3. Why We Process Your Data

We use your information for:

• Account management – registering and maintaining your account and relationship with us.
• Providing services – enabling transactions, wallet transfers, and customer support.
• Communications & marketing – sending reminders, newsletters, product updates, or invitations (with opt-in controls for non-essential marketing).
• User engagement – analyzing feedback, conducting surveys, and hosting forums or webinars.
• Improvement & research – enhancing our platform's features and reliability.
• Security & fraud prevention – detecting malicious activity and ensuring compliance.
• Legal & compliance – fulfilling obligations under financial laws (AML, KYC, sanctions screening, etc.).

4. Sharing Your Information

• Within our group: with affiliated companies to support operations, customer service, and compliance.
• With Fiat Gateways: to enable transactions and meet KYC/AML obligations.
• With service providers: trusted third parties who host, secure, or support our systems.
• For compliance: when legally required, we may share data with regulators, courts, or tax authorities.
• Aggregated/anonymized data: may be shared for research or industry analysis, without identifying individuals.

5. Security & Transfers

We use industry-standard safeguards to secure your information and restrict access to authorized personnel only.

Where data is transferred outside the UK or European Economic Area, we apply recognized legal mechanisms to ensure adequate protection.

We do not store or process sensitive payment card information ourselves.

6. Data Retention

We keep your information for as long as necessary to provide services and comply with legal requirements. Generally, data is deleted within two years after your account is closed, unless a longer retention is required by law.

7. Your Rights

Depending on your location, you may have rights to:

• Access your data
• Request corrections or deletion
• Restrict or object to processing
• Transfer your data to another provider
• Withdraw consent (where processing is based on consent)

Requests can be made by contacting us at compliance@gradientc.com. We may require identity verification before fulfilling such requests.

8. Third-Party Processors

We work with:

• Google Analytics – for product usage analysis (ISO 27001 certified).
• Amazon Web Services (AWS) – for secure hosting and storage (compliant with ISO, SOC, and cloud privacy standards).

9. Disclaimer

We cannot guarantee the security of internet transmissions and recommend you use strong, unique passwords. If suspicious activity is detected, we may temporarily suspend your access to investigate.

10. Contact

For privacy-related questions, complaints, or to exercise your rights, contact us at:

📧 compliance@gradientxchange.com

If you are unsatisfied with our response, you may also contact your local data protection authority.

We may update this Privacy Statement periodically. Significant changes will be communicated in advance.

Glossary of Terms

(Examples)

• Personal Data – any information that can identify an individual.
• Data Controller – the entity deciding how and why data is processed.
• Data Processor – an entity processing data on behalf of a controller.
• Anonymization – altering data so individuals cannot be identified.
• Profiling – automated processing to predict or evaluate personal aspects.
• PEP (Politically Exposed Person) – individuals in prominent public roles subject to enhanced screening.

Cookie Policy

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• Necessary Cookies: enable core features like login and session security.
• Analytical Cookies: help us analyze usage (via Google Analytics) to optimize performance.

Session cookies expire once you close your browser, while persistent cookies remain until you delete them or they expire.

You can manage or disable cookies in your browser settings.